![]() But it ought not even to be processed as a refund, because according to Ducth law KLM is in breach of contract, for taking our money, but failing to fufil their part of the bargain. It is now two weeks and counting and we have not had our payment returned. Now by European reglations a refund ought to be made within seven days. ![]() Fortunately we were able to use a credit card to book with a differnet airline. That immediately caused us a problem as we had to get a flight. We wanted to change our booking but a “support” person created a refund request instead. When we contacted KLM we were told that a technical problem was preventing its issue. My wife recently booked) (r to be precise, she tried to book) a flight with KLM and paid with IDEA., but the eticket never arrived. I do not want the hassle of having to contact the vendor and be given the run-around as I try to get my money back.Ĭase in point. It may not matter much for relatively small purchases, maybe up to a few hundred Euros, but if I am spending thousands I want my bank to be able to claw back the payment if the goods are not delivered. Unfortunately, in the Netherlands, IDEAL is the only payment option available at many places. I would have thought the frugal and risk averse Dutch wold see it as such. For all its so-called advantages the drawback to IDEAL, the inability to make a chargeback, ought to be a deal breaker deal breaker. This article is broadly in favour of IDEAL.
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